TECH PLATFORMS

We combine a robust infrastructure, expertise in critical mission operations, transparent management model, a collaborative approach and the flexibility to understand how IT can contribute to the business of each customer.

 

 

TIVIT IT services have a robust infrastructure which permits scalability, reliability and security of information, which are responsible for the management of critical mission operations for our customers’ business.

We possess expertise in complex environments to guarantee fully functioning operations in your company, always underpinned by a solid methodology for the implementation and migration of technology environments, as well as monitoring and optimization of processes based on the best market practices.

 

Distinctions

10 data centers, including 2 with 99.999% availability.

Excellence

Operational excellence which guarantees best market practices, governance requirements and risk management.

Security

High-level security in critical mission environments, assuring fully functional operations.

These distinctions function based on a profound understanding of our customers’ activities, which enables us to preempt actions and allow technology to properly support the dynamics of each business.

When procuring the services of TIVIT IT, companies can commit exclusively to what matters most: the development of the business itself.

Infrastructure Management

Reduce costs and gain efficiency, guaranteeing response capacity in constantly changing markets.

How do we do it?

 

Our structure is always current and ready to provide support to your strategic business goals, whether they be local, regional or global.

 

ENVIRONMENT MANAGEMENT

We manage your business environments hosted in our Data Centers, in owned structures or those of third parties. We have adopted a transparent, proactive approach, focusing on prevention of failures, enhanced availability and a guarantee of application performance.
 

Monitoring

Detection and handling of incidents on an integrated event monitoring framework.


 

Open environment

We design and operate open-platform environments, focusing on resource optimization, availability and operational predictability.


 

Mainframe Environment

Management, operation and support on both mainframes and client servers.


 

PCP Production

Implementation and execution of processes using tools and automation, offering greater efficiency and security for your business.

MANAGING STORAGE

Integrated solution for storage, protection and replication of data to ensure integrity, availability and performance, when accessing them through applications.
 

Storage

Guaranteed service levels and environment in line with application performance requirements.


 

Protection

Data recovery guarantee in the event of a physical or logical failure in the infrastructure layer, or functional or operational fault at the application level.


 

Reapplication

Design and operation of data between data centers, via external storage, hypervisor, operating system or database.

NETWORK MANAGEMENT

Robustness and ease of connection to IT environments hosted in our Data Centers, with high network availability, support for complex topologies, geo-redundancy and scalability in data communication usage.
 

Link management

Full management regarding data circuits, ranging from monitoring the installation and acceptance of the facilities to the actioning and monitoring of telecoms operators.


 

Network device management

Services for the implementation and support of local area networks and their various components, fundamental to IT projects.


 

Connectivity

Connectivity infrastructure for the installation of data and voice circuits, with Fiber Optics, UTP and Coaxial backbones. Physical connection to cloud providers and more than 20 operators.

Transactional Services

Experienced, certified teams managing your critical operations.

How do we do it?

 

We are the technology partner to the principal digital transaction and payment companies in Latin America.

 

 

TRANSACTION PROCESSING

 


 

CAPACITY PLANNING

 


 

APPLICATIONS MANAGEMENT FOR PAYMENT METHODS

 


 

SECURITY AND COMPLIANCE

Enterprise Content Management

Automate and manage the content of your business processes in an agile and efficient manner, including your physical and digital documentation and all data generated during its useful life, with the flexibility and robustness of TIVIT’s ECM platform.

How do we do it?

 

We offer customized ECM solutions for your business, guaranteeing immediate access to information, reduced costs, mitigation of labor-related risks and compliance with the GDPR.

 

 

TRANSFORMATION AND INTEGRATION

of all types of documents, physical or digital.


 

OWNED DATA CENTER

offering very high levels of security for your processes.


 

SIMPLIFICATION AND OPTIMIZATION

of daily routines through efficient management of information.


 

DIGITAL HIRING AND INTEGRATED HR PROCESSES MANAGEMENT

 


 

PHYSICAL AND DIGITAL DOCUMENT STORAGE.

 


 

CAPTURE, MANAGEMENT OF DELIVERY NOTES AND PROOF OF DELIVERY (POD) WITH CLOUD STORAGE.

 


 

CUSTOMIZED SOLUTIONS

that contribute towards the sustainability and evolution of your business.

Business Integration

Management of financial operations and logistics in your own hands.

How do we do it?

 

Ensure real-time, proactive management on our business integration platform.

 

 

FINANCIAL MANAGEMENT

 

COLLECTION

Solution for companies’ accounts receivable, helping the operation to better manage receivables, offering our customers’ business partners a self-service system via web or mobile.


 

PAYMENT

Solutions and services that monitor and manage payment workflow with a process of approval, in line with companies’ rules and policies, enabling the automatic sending of proof of payment to beneficiaries.


 

BANK RECONCILIATION

Solution which consolidates and reconciles checking account payments via bank transfer, allowing the consolidation of data, self-service, thereby optimizing internal manpower.


 

STATEMENT CONSOLIDATION

Solution for managing bank account statements in a unified manner, enabling a consolidated view of companies’ cash flow.


 

CARDS CONSOLIDATION

Solution for managing card statements in a unified manner, enabling a consolidated view of retail sales and the flow of receivables.

 

PLATFORM

 

INTEGRATION

EDI solutions integrated with your ERP for the interchange of transactions via transmission of files among partners in any sector. We use the most diverse and secure SaaS-based communications protocols.
Detection and handling of incidents on an integrated event monitoring framework.

MONITORING

Business rules, management and informative alerts via email or dashboard (web portal or mobile) regarding inconsistencies and actions to be taken.

ANALYTICS

Data analysis solution with qualified structure and managerial view, which enables the creation of easily customizable reports to support the decision-making process.

 

SUPPLY CHAIN MANAGEMENT

 

OTD – ORDER TO DELIVERY

Management of the Supply Chain process, from the issuance of the purchase order, through billing and issuance of the tax invoice and logistics, to the delivery to the addressee.

RETAIL PERFORMANCE

Retail inventory management solution with views of virtual inventory and broken products on the shelves.

DISTRIBUTION PERFORMANCE

Inventory management solution for the logistics distributor through control of the delivery process up to the end customer.

Smart Systems & IoT

The future is here. Bring the Internet of Things and intelligence into your business.

How do we do it?

 

By collecting data for the decision-making process, gain efficiency and automate your activities with our intelligent solutions. We customize our offers to your needs and your market.

 

 

SMART GRID

Our smart grids contribute to the sustainable development of companies in the management demands of electricity networks, water and sewage systems.


 

UTILITIES

With our profound understanding of utilities and mining, we offer unique, complete projects to meet business needs in an agile and efficient manner.


 

IOT PAAS

We offer a platform for the modular development of IoT applications in a fast and practical way.


 

CONNECTED FIELD TEAMS

Optimize the operation, undertake intelligent management of professionals, and reduce the risk of loss with the implementation of our IoT platform.


 

CONNECTED VEHICLES

Track and analyze in real time the behavior of your fleet, generating a saving for the company and greater security for the driver.


 

MONITORING AND AUTOMATION OF CONNECTED ASSETS

Developed on scalable architecture, our platform stands out on account of its flexibility in the capture of data from the field and the transformation of these data into information of value.


 

MANAGEMENT AND PREDICTIVE MAINTENANCE OF ASSETS

Connect to Industry 4.0. With the intelligent use of data collection via sensors, predict the maintenance of machinery in your business park.

Workplace

Facilitated communication, engaged teams and protected data.

How do we do it?

 

Enable the IT teams to provide remote support, implement more efficient processes and obtain greater visibility regarding the performance of the technology in use.

 

 

SERVICE DESK

AGILITY

Solution of most calls in the first contact.


 

INTEGRATION

Integrated view of demands using the omnichannel technology.


 

MULTICHANNEL SERVICE

Service via diverse integrated interaction channels, such as mobile applications, telephone, email, chat and web portal, in a variety of languages.


 

SELF-SERVICE

Self-service option to resolve various types of demands autonomously.


 

CUSTOMER SERVICE AVAILABLE IN PORTUGUESE, SPANISH AND ENGLISH

 


 

DEDICATED OR SHARED TEAM

 


 

CONSTANT EVOLUTION

Satisfaction survey and continuous improvement applications.

 

FIELD SERVICE

 

SUPPORT

Local to IT users when on-premises service is necessary.

24X7 OPERATIONS

 

MOBILE SERVICE TEAMS AND PER-CALL SERVICE

 

DEDICATED TEAM

In the categories CTE or authorized partner.

 

DEVICE MANAGEMENT

 

SOLUTIONS

For the automation of software distribution and inventory, updating of patches and assurance of setting up configurations.


 

MANAGEMENT

Management of IT equipment and devices.


 

LOWER COST

Improvement in the total cost of ownership (TCO).


 

EFFICIENCY

Gains in operational efficiency.


 

OPTIMIZATION

Optimizing the use of electric power.


 

EXPENDITURE CONTROL

Effective control over expenditure on software support and licensing.

 

ACT

 

DEDICATED TEAM, AS A SEPARATE ENTITY

 


 

SECURITY AND CONFORMITY

Access control procedures for corporate applications