TECH PLATFORMS

WORKPLACE

Facilitated communication, engaged teams and protected data

 

Enable the it teams to provide remote support, implement more efficient processes and have greater visibility of the performance of the technology in use.

BENEFITS

REMOTE

Allow your employees to work remotely without loss of productivity.

AVAILABILITY

Ensure rapid availability and ensure the governance of remote working environments.

SECURITY

Ensure information security.

AUTONOMY

Empower employees to resolve IT issues which would previously require an in-house specialist.

Our distinctions

Experience in a variety of industries

Our knowledge in various markets allows us to deliver solutions in line with customers’ goals, optimize logistics and have greater know-how in the applications specific to each business.

Multilanguage support

We have teams with proficiency in English, Spanish and Portuguese to satisfy global customers.

Higher productivity

TIVIT quality and management model that affords greater efficiency to customers, allowing them to focus on their business.

Risk reduction and TCO

Control over software licensing, electricity usage optimization, problem-solving automation and self-service.

Omnichannel

Navigation among diverse channels of interaction, such as mobile applications, telephone, email, chat and web portal.

Compliance

Automatic auditing through the definition of rules linked to IT assets, indicating and detailing any exceptions.

OUR SOLUTIONS

SERVICE DESK

What we offer

 

AGILITY

Solution of most calls in the first contact.


 

INTEGRATION

Integrated view of demands using the omnichannel technology.


 

MULTICHANNEL SERVICE

Service via diverse integrated interaction channels, such as mobile applications, telephone, email, chat and web portal, in various languages.


 

SELF-SERVICE

Self-service option to resolve various types of demands autonomously.


 

CUSTOMER SERVICE AVAILABLE IN PORTUGUESE, SPANISH AND ENGLISH

 


 

DEDICATED OR SHARED TEAM

 


 

CONSTANT EVOLUTION

Satisfaction survey and continuous improvement applications.

Service Desk in numbers

+30 million

tickets a year

+7

support centers

+200

analysts with HDI certification

OUR SOLUTIONS

FIELD SERVICE

What we offer:

 

LOCAL SUPPORT

to IT users when on-premises service is necessary

24X7 OPERATIONS

MOBILE SERVICE TEAMS AND PER-CALL SERVICE

DEDICATED TEAM

in the categories CTE or authorized partner.

Field Service in numbers

+550,000

tickets a year

OUR SOLUTIONS

DEVICE MANAGEMENT

What we offer

 

SOLUTIONS

For the automation of software distribution and inventory, updating of patches and assurance of setting up configurations.


 

MANAGEMENT

Management of IT equipment and devices.


 

LOWER COSTS

Improvement in the total cost of ownership (TCO).


 

EFFICIENCY

Gains in operational efficiency.


 

OPTIMIZATION

Optimizing the use of electric power.


 

EXPENDITURE CONTROL

Effective control over expenditure on software support and licensing.

Device Management in numbers

+300,000

devices under management

+6,000

software applications catalogued

OUR SOLUTIONS

ACT

What we offer

 

DEDICATED TEAM, AS A SEPARATE ENTITY

 


 

SECURITY AND CONFORMITY

in access control procedures for corporate applications

OUR SOLUTIONS

PROCESS TEAM

What we offer

 

TEAM RESPONSIBLE FOR SERVICE SUPPORT

 


 

CATALOG LINES REVIEWS

Access control procedures for corporate applications


 

FCR REVIEWS

Access control procedures for corporate applications


 

SCRIPT CREATION AND REVIEW

Access control procedures for corporate applications


 

REPORTS

Access control procedures for corporate applications


 

KNOWLEDGE BASE

Access control procedures for corporate applications

Get to know IVI

More than just a chatbot, almost human.

With the most advanced technology in Artificial Intelligence, IoT and Machine Learning, IVI is a virtual assistant that automates processes. An excellent partner to customers and employees.

We guarantee the implementation and maintenance of IT services, with specialized technical knowledge and customer interface.