TECH PLATFORMS
WORKPLACE
Facilitated communication, engaged teams and protected data
Enable the it teams to provide remote support, implement more efficient processes and have greater visibility of the performance of the technology in use.
BENEFITS
REMOTE
Allow your employees to work remotely without loss of productivity.
AVAILABILITY
Ensure rapid availability and ensure the governance of remote working environments.
SECURITY
Ensure information security.
AUTONOMY
Empower employees to resolve IT issues which would previously require an in-house specialist.
Our distinctions
Experience in a variety of industries
Our knowledge in various markets allows us to deliver solutions in line with customers’ goals, optimize logistics and have greater know-how in the applications specific to each business.
Multilanguage support
We have teams with proficiency in English, Spanish and Portuguese to satisfy global customers.
Higher productivity
TIVIT quality and management model that affords greater efficiency to customers, allowing them to focus on their business.
Risk reduction and TCO
Control over software licensing, electricity usage optimization, problem-solving automation and self-service.
Omnichannel
Navigation among diverse channels of interaction, such as mobile applications, telephone, email, chat and web portal.
Compliance
Automatic auditing through the definition of rules linked to IT assets, indicating and detailing any exceptions.
OUR SOLUTIONS
SERVICE DESK
What we offer
AGILITY
Solution of most calls in the first contact.
INTEGRATION
Integrated view of demands using the omnichannel technology.
MULTICHANNEL SERVICE
Service via diverse integrated interaction channels, such as mobile applications, telephone, email, chat and web portal, in various languages.
SELF-SERVICE
Self-service option to resolve various types of demands autonomously.
CUSTOMER SERVICE AVAILABLE IN PORTUGUESE, SPANISH AND ENGLISH
DEDICATED OR SHARED TEAM
CONSTANT EVOLUTION
Satisfaction survey and continuous improvement applications.
Service Desk in numbers
+30 million
tickets a year
+7
support centers
+200
analysts with HDI certification
OUR SOLUTIONS
FIELD SERVICE
What we offer:
LOCAL SUPPORT
to IT users when on-premises service is necessary
24X7 OPERATIONS
MOBILE SERVICE TEAMS AND PER-CALL SERVICE
DEDICATED TEAM
in the categories CTE or authorized partner.
Field Service in numbers
+550,000
tickets a year
OUR SOLUTIONS
DEVICE MANAGEMENT
What we offer
SOLUTIONS
For the automation of software distribution and inventory, updating of patches and assurance of setting up configurations.
MANAGEMENT
Management of IT equipment and devices.
LOWER COSTS
Improvement in the total cost of ownership (TCO).
EFFICIENCY
Gains in operational efficiency.
OPTIMIZATION
Optimizing the use of electric power.
EXPENDITURE CONTROL
Effective control over expenditure on software support and licensing.
Device Management in numbers
+300,000
devices under management
+6,000
software applications catalogued
OUR SOLUTIONS
ACT
What we offer
DEDICATED TEAM, AS A SEPARATE ENTITY
SECURITY AND CONFORMITY
in access control procedures for corporate applications
OUR SOLUTIONS
PROCESS TEAM
What we offer
TEAM RESPONSIBLE FOR SERVICE SUPPORT
CATALOG LINES REVIEWS
Access control procedures for corporate applications
FCR REVIEWS
Access control procedures for corporate applications
SCRIPT CREATION AND REVIEW
Access control procedures for corporate applications
REPORTS
Access control procedures for corporate applications
KNOWLEDGE BASE
Access control procedures for corporate applications
Get to know IVI
More than just a chatbot, almost human.
With the most advanced technology in Artificial Intelligence, IoT and Machine Learning, IVI is a virtual assistant that automates processes. An excellent partner to customers and employees.