Alelo is a Brazilian company which issues benefit cards to companies of all sizes and pre-paid cards to consumers throughout the country. A synonym of excellence and quality, it leads the benefit segment through its products, Alimentação (meal allowance) and Refeição (meal voucher) and has got two major Brazilian banks as partners, Banco do Brasil and Bradesco. With over 10 years of experience, Alelo has conquered the market and nowadays is able to offer more than Alelo Benefit cards. Its portfolio also contains Vale-Transporte (transportation voucher) management and MoneyCard, pre-paid cards for international trips, and Prepax, gift cards.
Alelo has been a TIVIT’s partner for over 6 years. Nowadays, it relies on a complete infrastructure management scope. Among the main services provided by TIVIT, there are the following: management, backup, monitoring, support, hosting of the Alelo servers, as well as end-user services.
Alelo was seeking a new provider which could fully migrate its IT environment in the short term and which could properly support its business growth expectation and its presence in the market. Such attributes, such as, high flexibility, agility and reliability were key for this transition.
After the completion of its IT environment, Alelo found in TIVIT the maturity required for its operations, with high quality delivery, flexibility and the optimization of used resources. The system is fully adapted to Alelo’s needs, so that it can be re-structured in accordance with clients’ demands and growth.
• 750 field service incidents/month
• 30TB managed storage
• 350 managed servers